/* ===== Support Centre / FAQ / Support Assistant ===== */
.support-hero{
  padding:104px 0 72px;
  text-align:center;
  position:relative;
}
.support-hero h1{
  margin:14px auto 18px;
  font-size:clamp(54px,8vw,92px);
}
.support-hero> .wrap > p{
  max-width:720px;
  margin:0 auto;
  color:var(--muted);
  font-size:20px;
}
.support-search-shell{
  width:min(760px,100%);
  margin:34px auto 0;
  min-height:66px;
  border:1px solid rgba(255,255,255,.13);
  border-radius:20px;
  background:rgba(255,255,255,.07);
  backdrop-filter:blur(18px);
  -webkit-backdrop-filter:blur(18px);
  display:flex;
  align-items:center;
  padding:0 17px;
  box-shadow:0 24px 75px rgba(0,0,0,.28),0 12px 48px rgba(123,102,255,.10);
  position:relative;
  z-index:8;
}
.support-search-shell.compact{margin-left:0;max-width:700px}
.support-search-icon{font-size:27px;color:#a9b1c1;margin-right:12px;line-height:1}
.support-search-shell input{
  flex:1;border:0;background:transparent;outline:0;color:white;font-size:17px;min-width:0;
}
.support-search-shell input::placeholder{color:#7f8592}
.support-search-key{
  font-size:10px;text-transform:uppercase;letter-spacing:.08em;color:#777d89;
  border:1px solid rgba(255,255,255,.09);border-radius:8px;padding:5px 7px;
}
.support-search-results{
  width:min(760px,100%);
  margin:9px auto 0;
  border:1px solid rgba(255,255,255,.12);
  border-radius:18px;
  background:rgba(10,12,18,.96);
  box-shadow:0 28px 75px rgba(0,0,0,.46);
  text-align:left;
  overflow:hidden;
  position:relative;
  z-index:9;
}
.support-search-result{
  display:grid;
  grid-template-columns:1fr auto;
  gap:16px;
  padding:15px 17px;
  border-top:1px solid rgba(255,255,255,.06);
}
.support-search-result:first-child{border-top:0}
.support-search-result:hover{background:rgba(255,255,255,.045)}
.support-search-result strong{display:block;font-size:14px;margin-bottom:3px}
.support-search-result p{margin:0;color:var(--muted);font-size:12px;max-width:620px}
.support-search-result small{color:#8c93a1;font-size:10px;white-space:nowrap}
.support-search-empty{padding:18px;color:var(--muted);font-size:13px}
.support-main{padding:16px 0 100px}
.support-section{padding:52px 0}
.support-section+.support-section{border-top:1px solid rgba(255,255,255,.065)}
.support-section-head{
  display:flex;align-items:end;justify-content:space-between;gap:22px;margin-bottom:24px;
}
.support-section-head h2{font-size:clamp(30px,4vw,46px);margin:6px 0 0}
.support-featured-grid{
  display:grid;grid-template-columns:repeat(3,1fr);gap:14px;
}
.support-article-card{
  min-height:230px;padding:24px;border-radius:22px;border:1px solid var(--line);
  background:linear-gradient(145deg,rgba(255,255,255,.052),rgba(255,255,255,.025));
  display:flex;flex-direction:column;position:relative;overflow:hidden;
  transition:transform .2s ease,border-color .2s ease,background .2s ease;
}
.support-article-card:hover{transform:translateY(-2px);border-color:rgba(163,209,255,.22);background:rgba(255,255,255,.06)}
.support-card-label{
  display:inline-flex;align-self:flex-start;padding:5px 8px;border:1px solid rgba(255,255,255,.08);
  border-radius:999px;color:#9ba2b0;font-size:10px;margin-bottom:18px;
}
.support-article-card h3{font-size:20px;line-height:1.15;letter-spacing:-.03em;margin:0 0 10px}
.support-article-card p{color:var(--muted);font-size:13px;margin:0 0 20px}
.support-card-arrow{margin-top:auto;font-size:12px;color:#b5dcff}
.support-category-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:14px}
.support-category-card{
  border:1px solid var(--line);border-radius:24px;background:var(--panel2);padding:25px;position:relative;overflow:hidden;
}
.support-category-icon{
  width:42px;height:42px;border-radius:13px;display:grid;place-items:center;
  background:linear-gradient(145deg,rgba(122,231,255,.14),rgba(171,105,255,.14));
  border:1px solid rgba(255,255,255,.08);font-size:18px;margin-bottom:16px;
}
.support-category-card h3{font-size:22px;margin:0 0 7px;letter-spacing:-.03em}
.support-category-card>p{color:var(--muted);font-size:13px;margin:0 0 18px;max-width:540px}
.support-category-links{display:flex;flex-direction:column;border-top:1px solid rgba(255,255,255,.06)}
.support-category-links a{
  display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 0;
  border-bottom:1px solid rgba(255,255,255,.05);font-size:13px;color:#c9ced8;
}
.support-category-links a:hover{color:white}
.faq-list{border-top:1px solid rgba(255,255,255,.08)}
.faq-item{border-bottom:1px solid rgba(255,255,255,.08)}
.faq-item summary{
  list-style:none;cursor:pointer;padding:19px 2px;display:flex;align-items:center;justify-content:space-between;gap:18px;
  font-weight:680;letter-spacing:-.015em;
}
.faq-item summary::-webkit-details-marker{display:none}
.faq-item summary>span:last-child,.faq-item summary>b:last-child{
  font-size:20px;color:#8e95a4;font-weight:400;transition:transform .2s ease;
}
.faq-item[open] summary>span:last-child,.faq-item[open] summary>b:last-child{transform:rotate(45deg)}
.faq-answer{padding:0 38px 20px 2px;color:var(--muted);font-size:14px;max-width:900px}
.faq-answer p{margin:0 0 10px}
.faq-answer p:last-child{margin-bottom:0}
.faq-list.large .faq-item summary{padding:22px 4px}
.faq-list.large .faq-item summary span:first-child{display:flex;flex-direction:column;gap:5px}
.faq-list.large .faq-item summary small{color:#7e8594;font-size:10px;text-transform:uppercase;letter-spacing:.08em}
.faq-filter-row{display:flex;gap:7px;flex-wrap:wrap;margin-bottom:26px}
.faq-filter{
  border:1px solid rgba(255,255,255,.09);background:rgba(255,255,255,.035);color:#adb2be;
  border-radius:999px;padding:8px 12px;cursor:pointer;font:inherit;font-size:12px;
}
.faq-filter:hover,.faq-filter.active{background:rgba(255,255,255,.095);color:white;border-color:rgba(255,255,255,.16)}
.faq-item.is-filtered-out{display:none}
.support-page-hero{padding-bottom:40px}
.support-contact-card{
  margin-top:52px;border:1px solid var(--line);border-radius:28px;padding:30px 32px;
  display:flex;align-items:center;justify-content:space-between;gap:25px;
  background:
    radial-gradient(circle at 85% 10%,rgba(111,209,255,.11),transparent 30%),
    radial-gradient(circle at 8% 100%,rgba(183,92,255,.10),transparent 32%),
    rgba(255,255,255,.035);
  position:relative;overflow:hidden;
}
.support-contact-card h2{font-size:30px;margin:5px 0 7px}
.support-contact-card p{color:var(--muted);margin:0}
.support-article-hero{padding:78px 0 44px}
.support-article-wrap{max-width:900px}
.breadcrumbs{display:flex;align-items:center;gap:8px;flex-wrap:wrap;font-size:11px;color:#787f8d;margin-bottom:30px}
.breadcrumbs a:hover{color:white}
.support-article-label{
  display:inline-flex;padding:6px 9px;border-radius:999px;border:1px solid rgba(255,255,255,.09);
  color:#a4aab6;font-size:10px;margin-bottom:15px;
}
.support-article-hero h1{
  max-width:900px;margin:0 0 16px;font-size:clamp(46px,6.5vw,76px);line-height:.98;
}
.support-article-hero p{max-width:760px;color:var(--muted);font-size:19px;margin:0}
.article-meta{display:flex;gap:14px;flex-wrap:wrap;margin-top:20px;color:#777f8f;font-size:11px}
.support-article-layout{display:grid;grid-template-columns:minmax(0,820px) 240px;gap:65px;align-items:start}
.support-prose{max-width:820px}
.support-prose h1{display:none}
.support-prose h2{scroll-margin-top:100px}
.support-prose .prose-image,.prose-image{
  width:100%;height:auto;display:block;border-radius:18px;border:1px solid rgba(255,255,255,.09);
  margin:24px 0;box-shadow:0 20px 55px rgba(0,0,0,.23);
}
.support-article-aside{position:sticky;top:102px}
.aside-card{
  border:1px solid var(--line);border-radius:18px;background:var(--panel2);padding:17px;
  display:flex;flex-direction:column;gap:2px;
}
.aside-card strong{font-size:12px;margin-bottom:8px}
.aside-card a{padding:8px 0;border-top:1px solid rgba(255,255,255,.055);font-size:12px;color:#aeb4c0}
.aside-card a:hover{color:white}
.article-related{margin-top:30px}

/* Support assistant */
.support-chat-card{
  margin-top:54px;border-radius:28px;border:1px solid rgba(255,255,255,.11);
  background:
    radial-gradient(circle at 92% 0%,rgba(103,198,255,.10),transparent 30%),
    radial-gradient(circle at 5% 100%,rgba(188,92,255,.09),transparent 32%),
    #0d1017;
  padding:26px;position:relative;overflow:hidden;
}
.support-chat-head{display:flex;justify-content:space-between;align-items:flex-start;gap:24px;margin-bottom:20px}
.support-chat-head h2{font-size:28px;margin:5px 0 6px}
.support-chat-head p{color:var(--muted);margin:0;font-size:13px}
.support-chat-badge{color:#92dfff;font-size:10px;text-transform:uppercase;letter-spacing:.1em}
.support-chat-clear{
  border:1px solid rgba(255,255,255,.08);border-radius:9px;background:rgba(255,255,255,.035);
  color:#8e95a3;padding:7px 9px;cursor:pointer;font:inherit;font-size:10px;white-space:nowrap;
}
.support-chat-clear:hover{color:white}
.support-chat-messages{
  min-height:110px;max-height:520px;overflow-y:auto;padding:14px;border:1px solid rgba(255,255,255,.065);
  border-radius:18px;background:rgba(5,7,11,.46);display:flex;flex-direction:column;gap:12px;
}
.chat-message{display:flex}
.chat-message.user{justify-content:flex-end}
.chat-bubble{
  max-width:min(760px,88%);padding:12px 14px;border-radius:15px;background:rgba(255,255,255,.06);
  color:#d7dbe4;font-size:13px;line-height:1.55;white-space:pre-wrap;
}
.chat-message.user .chat-bubble{
  background:linear-gradient(135deg,rgba(121,108,255,.28),rgba(80,196,255,.19));
  color:#f5f7fb;border-bottom-right-radius:5px;
}
.chat-message.assistant .chat-bubble{border-bottom-left-radius:5px}
.chat-message.error .chat-bubble{background:rgba(255,103,136,.08);color:#ffc1cf}
.chat-sources{
  margin-top:9px;padding-top:8px;border-top:1px solid rgba(255,255,255,.07);display:flex;flex-wrap:wrap;gap:6px;
}
.chat-sources a{
  font-size:10px;padding:5px 7px;border:1px solid rgba(255,255,255,.08);border-radius:999px;color:#addfff;
}
.support-chat-form{display:grid;grid-template-columns:1fr auto;gap:10px;margin-top:12px;align-items:end}
.support-chat-form textarea{
  width:100%;min-height:52px;max-height:140px;resize:vertical;border:1px solid rgba(255,255,255,.10);
  border-radius:14px;background:rgba(255,255,255,.04);color:white;padding:13px 14px;outline:0;font:inherit;
}
.support-chat-form textarea:focus{border-color:rgba(131,216,255,.30);box-shadow:0 0 0 3px rgba(96,176,255,.06)}
.support-chat-note{color:#6e7583;font-size:10px;margin:9px 2px 0}
.chat-thinking{display:inline-flex;gap:4px;align-items:center}
.chat-thinking i{width:5px;height:5px;border-radius:50%;background:#9ca5b4;animation:chatDot 1s ease-in-out infinite}
.chat-thinking i:nth-child(2){animation-delay:.15s}.chat-thinking i:nth-child(3){animation-delay:.3s}
@keyframes chatDot{0%,100%{opacity:.25;transform:translateY(0)}50%{opacity:1;transform:translateY(-2px)}}

.chat-handoff{
  margin-top:12px;border:1px solid rgba(133,211,255,.15);border-radius:18px;
  background:linear-gradient(180deg,rgba(89,181,255,.055),rgba(181,102,255,.035));
  padding:16px;
}
.chat-handoff-intro{display:flex;justify-content:space-between;gap:18px;align-items:center}
.chat-handoff-intro h3{font-size:17px;margin:4px 0 5px}
.chat-handoff-intro p{margin:0;color:var(--muted);font-size:12px;line-height:1.5;max-width:620px}
.chat-handoff-form{margin-top:4px}
.chat-handoff-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.chat-handoff-form>label,.chat-handoff-grid label{display:block;margin-bottom:12px}
.chat-handoff-form label>span,.chat-handoff-grid label>span{
  display:block;font-size:10px;font-weight:750;color:#b7bdc8;margin-bottom:6px;text-transform:uppercase;letter-spacing:.045em;
}
.chat-handoff-form label small{font-weight:500;text-transform:none;letter-spacing:0;color:#757d8b}
.chat-handoff-form input,.chat-handoff-form textarea{
  width:100%;border:1px solid rgba(255,255,255,.10);border-radius:12px;background:rgba(255,255,255,.045);
  color:var(--text);padding:11px 12px;font:inherit;font-size:13px;outline:0;
}
.chat-handoff-form textarea{resize:vertical;min-height:76px}
.chat-handoff-form input:focus,.chat-handoff-form textarea:focus{
  border-color:rgba(131,216,255,.30);box-shadow:0 0 0 3px rgba(96,176,255,.06);
}
.chat-handoff-options{display:flex;flex-wrap:wrap;gap:8px 18px;margin:4px 0 12px}
.chat-handoff-option{display:flex!important;align-items:center;gap:7px!important;margin:0!important;color:var(--muted);font-size:11px}
.chat-handoff-option input{width:auto!important;margin:0}
.chat-handoff-context{
  border:1px solid rgba(255,255,255,.07);border-radius:12px;background:rgba(0,0,0,.12);padding:9px 11px;margin:0 0 12px;
}
.chat-handoff-context summary{cursor:pointer;color:#9da5b3;font-size:11px}
.chat-handoff-context pre{
  white-space:pre-wrap;word-break:break-word;margin:10px 0 0;color:#858e9d;font:10px/1.55 ui-monospace,SFMono-Regular,Menlo,monospace;
}
.chat-handoff-status{min-height:18px;margin:4px 0 8px;font-size:11px;color:var(--muted)}
.chat-handoff-status.pending{color:#a7dfff}
.chat-handoff-status.success{color:#9ee3c1}
.chat-handoff-status.error{color:#ffc1cf}
.chat-handoff-actions{display:flex;gap:9px;flex-wrap:wrap}
.chat-handoff-form[hidden],.chat-handoff-intro[hidden]{display:none!important}

@media(max-width:900px){
  .support-featured-grid{grid-template-columns:1fr 1fr}
  .support-category-grid{grid-template-columns:1fr}
  .support-article-layout{grid-template-columns:1fr;gap:34px}
  .support-article-aside{position:static}
}
@media(max-width:620px){
  .support-hero{padding-top:74px}
  .support-search-key{display:none}
  .support-search-shell{min-height:58px;border-radius:17px}
  .support-featured-grid{grid-template-columns:1fr}
  .support-section-head{align-items:flex-start;flex-direction:column}
  .support-contact-card{align-items:flex-start;flex-direction:column;padding:24px}
  .support-chat-card{padding:18px}
  .support-chat-head{flex-direction:column}
  .support-chat-form{grid-template-columns:1fr}
  .support-chat-form .btn{width:100%}
  .chat-bubble{max-width:94%}
  .chat-handoff{padding:14px}
  .chat-handoff-intro{align-items:flex-start;flex-direction:column}
  .chat-handoff-grid{grid-template-columns:1fr}
  .chat-handoff-actions .btn{width:100%}
}
@media(prefers-reduced-motion:reduce){
  .chat-thinking i{animation:none!important}
}